Thread: Any TW customers get the new HD box yet?

My old TW DVR went on the fritz so I had to replace it.

Took the box down to the office and they gave me a new HD box.

I don't have HD yet, but I was interested to see the new features of this new box.

The new menus and navigating them were a nightmare compared to the old DVR box.
Very cumbersome and difficult to use.

Turns out, none of the tiers besides the standard tier channels came in on the new box.
After several frustrating, angering, and fruitless calls to the office, I needed to have a service call.

They concluded that the problem was this particular new box.

At that point, I told them I hated this new box, so they replaced it with an old box.

My affiliation with TW will definitely end if I ever am forced to go with their new box.
It was that bad.

Which box is it? I got the Motorola DCH3416 last month and it has been trouble free especially compared to the MOXI. Plus I have 40 HD hours of room on the DVR (compared to a measly 8 on the MOXI).

Being a tech, I had to have the new box for a few months. These are the new FCC compliant boxes & they have a new OS. They're mostly SA8300HDCs there is also a HD set top with this OS.

The stuff is still buggy in some areas. They have to be installed a certain way to get all your channels. I personally don't like the way the guide searches. I liked it better when it started the search from the genre I was watching at the time. Now you start from an alphabetical list every time.

It will get better, but I would wait as long as I could. One nice feature will be caller ID on the TV if you have digital phone. It will also sort shows by type, like ones that are in HD only.

JW...I don't know much about moto boxes since we don't use them in my area. I work out of Garden Grove & we use primarily Scientific Atlantic.

Ive got the Scientifica Atlanta 8300 HD from TW. The thing is smooth and works like a champ.

Originally Posted by psychopuck

I personally don't like the way the guide searches. I liked it better when it started the search from the genre I was watching at the time. Now you start from an alphabetical list every time.

Yep, that's it, that's the problem.

I'd like to say it's just because I'm used to the old box, but one of the features of the old box is, when doing an alphabetica search, the keyboard wraps from side-to-side and top-to-bottom.
When you got the cursor to the right side of the keyboard and pushed it right again, it wrapped to the left side, making it faster to get to the letter you want.
The new box doesn't wrap to the other side. When you get to an end or the top or bottom, it just stops.

Doesn't seem like a big deal, but it is.

Originally Posted by SirJW

Which box is it? I got the Motorola DCH3416 last month and it has been trouble free especially compared to the MOXI. Plus I have 40 HD hours of room on the DVR (compared to a measly 8 on the MOXI).

I have the same box. Unfortunately I don't have an HDTV.

Originally Posted by Socrates

Ive got the Scientifica Atlanta 8300 HD from TW. The thing is smooth and works like a champ.

The "new" ones will say 8300 HDC. I think the C is for compliant.

Let me know as soon as they are worked out, and you can come over and install the new one for me!