August 1st, 2007, 05:38 PM #1
Bite me: Ecost and Motorola
SO I ordered some Moto HT820 stero bluetooth headphones from ecost.com.
I've ordered lots of stuff from them in the past and I guess I've just been getting lucky.
Anyway, the headphones come in a fricking plastic bag with the instructions and a charger. I guess these are probably broken out of some kind bulk OEM packaging, but that was never specified on the web site - that or they are crappy knock offs. I was actually OK with this since the unit is black instead of the normal silver. They look nicer.
So I charged them up yesterday, used them about 10 minutes to make sure they work, then went to use them today and as soon as I put them on the right soft ear cover popped off. OK, I think I guess I'll just pop it back on. Yeah right, it has a little push and turn locking tab on it, but it won't actally stay on there. Just keeps popping off. Checked the other side, they go off and on really easily but the left one locks in really nicely. So I look really close at the plastic and I see that the ring is ever so slightly cracked, and the plastic ring is somewhat deformed - looks like they sewed the material too tight.
I called ecost, figuring no problem, maybe I have to pay return shipping tops. Nope. They want me to purchase ANOTHER item, then send mine back and IF they approve my return then they will refund the cost of one unit. Uh... yeah, right. I've dealt with lots of online vendors and never even heard of such a thing. Andd then I get the number one sign that the company you are dealign with is crappy: they refused to transfer me to a supervisor because no supervisors were there, and furthermore she has no supervisor. Once again, Uh, yeah right.
So, I figure, still, no problem, this is a Motorola device, and it has a warranty. They aren't my favorite company, but they are a pretty big company. So I call them. They confirm it has a one year warranty, it's their serial number, not some knockoff, but sorry, they aren't going to honor the warranty, I have to deal with the seller.
Here's the thing. This is a $50 item. I shouldn't be getting this kind of crap over a $50 item. It's not like I kicked in my plasma TV and then showed up at Ken Crane's trying to say it came like that.
Sheesh. Anyway, I post this just because I promissed both ecost and Motorola that I would make sure and spread the word about what kind of customer service they provide.
I guess I'll just have to put up with ecosts lame return process and then sick the credit card people on them is they don't make the refund. I sure as heck won't be buying from them again.
Last edited by Socrates; August 1st, 2007 at 05:49 PM.
August 1st, 2007, 05:44 PM #2
August 1st, 2007, 05:45 PM #3
But now I need to head over to Ken Crane's and exchange my TV. IT has aboot in it for some reason.
August 2nd, 2007, 01:52 PM #4
August 2nd, 2007, 02:17 PM #5
August 3rd, 2007, 10:26 PM #6
why not just call your credit card company and cry the same story to them? There is a 1 year warranty on products purchased on a credit card.
August 4th, 2007, 06:58 AM #7
You bought fram a discount online "retailer" you can't possibly expect to gte the same level of service as a full service big box retailer. You gte what you pay for, you traded discounts for crappy service, was it worth it?