My brother got this message on his computer this morning and clicked on the virus protection software that followed the message, personal Anti-virus, which wasn't his own virus protection I googled the message and it looks like it's ad/mal/spyware "hoax". From what I've read, Just by getting the pop up means you've got the spyware. The pages I read said to use this removal program that would work relly well. The problem is that he tried opening Internet explorer and keeps getting the same messaeg. He tried running his virus protection but it won't start up. Absolutely nothing will work on his computer. I am not a computer expert, nor do I play one on TV. But I did tell him to unplug the ethernet cable and shut down. Does it sound like it's a complete loss? Any ideas?