September 25th, 2011, 10:32 PM #11
Did you get the HR24s
Originally Posted by elkhockey
October 1st, 2011, 09:59 AM #12
There's a thread in Home Ice I have been posting in about DirecTV but figured I'd move my comments here since more appropriate.
I was desperate to get rid of my HR-23 (cannot stand this receiver) and upgrade to an HR-24. After agreeing to re-up for another 24 months, DirecTV agreed to send me an HR-24. Got the box today and.... they sent an HR-22. :( Full hour and a half on the phone with them just now and no resolution other than they can try again if I ship this one back. No way to guarantee an HR-24 will be sent. Argh. Calling Dish now.
October 1st, 2011, 10:08 AM #13
If you read my posts above you would have avoided this problem. Call customer service back, tell them to send you a receiver return kit, then ask them to set up a service call to have a tech come and replace that receiver. They WILL NOT ship HR-24s from the warehouse to a customer, they are only sent to the install techs.
Originally Posted by sonnyboy11
October 1st, 2011, 10:18 AM #14
Thanks. Appreciate that. It's a $90 fee for the service call and I cannot get it waived. But at least it is an option.
Originally Posted by Phos Chek
Edit- looking at Amazon looks like I could own an HR24 for about $180? Man, not sure this is all worth it. Miss Dish hardware badly. But my building is wired for DirecTV and I have no balconey so may not be much I can do.
October 4th, 2011, 01:19 PM #15
Make sure you would own that box. I think boxes purchased through directv from amazon are still subject to a lease fee.
Originally Posted by sonnyboy11:2224778
Out of curiosity what is so awful about the 23? I have two of them that work without a problem. Could be faster but the guide update should solve that problem.
October 4th, 2011, 07:03 PM #16
Thanks all for the input. lath19- to answer your question, have you ever used a Dish 722 or 922? That's... well that's my answer. Once you try those you really appreciate that from a hardware standpoint, DTV is not that awesome. Very good and superior in other areas.
Anyway, some good news. After a couple of days of sweet-talkin, I got my HR24 today at no charge. Gotta deal with sending back a few receivers but that's part of the game. Will get it hooked up and provide thoughts!
October 22nd, 2011, 03:55 PM #17
Follow up- I've had the HR24 hooked up for about 3 days now. No really big changes over the HR23 other than the one thing I needed to have fixed- it's fast! Fast as hell! Still not a fan of the overall UI but at least I can hop around in the menu and guide now with no lag. Well done, DTV.
October 27th, 2011, 01:23 PM #18
Preview of the new GUI. Looks sick!
October 28th, 2011, 08:00 PM #19
Looking at a NOV 1 national release. Will take about 3-4 weeks to get pushed to all boxes
November 18th, 2011, 02:27 PM #20
I have be having some issues with my R22, and I am pretty sure it needs to be replaced. So its a good thing I saw these tips on getting a R24 replacement, but doing a little research on my issue I came across the R34.
Originally Posted by Phos Chek
Does anyone know if that's available yet? Looks like it comes with a 1TB hard drive, 5 built-in tuners and the ability to have 3 remote session. Directv doesn't have it listed.
BLOG - AVClubhouse.com
Hey Phossy, maybe you can ask your neighbor about this, please.