Help: Who Should I Kill First? AT&T or TimeWarner?
For the last decade, I've had a wonderful 2-wire wireless home networking system. Well, the router blew out and AT&T wouldn't give me a new one so I had to go spend 100 bucks on a new AT&T one.
It worked fine on my MacBookPro, but wouldn't on the wife's XP Desktop PC. Hello, Tech support. 4 hours later and I was ready to kill someone.
Next day, tech support. Another 2 hours. He insults me, I tell him to politely do something that's humanly impossible.
I then call TimeWarner who offers their cable internet service with 19x faster than AT&T. I'm stoked.
The techies come by and install the thing.
Not only does it not work in the wife's PC, my Mac is now DIAL-UP slow. They run tests using Speedtest.net. 5.41 download and 1.68 upload. Um, that's SLOWER than what I was getting at AT&T and hardly 19x faster. I can't even watch a YouTube video for at least 5 minutes while waiting for it to upload.
The Time Warner guys (and the techie on the phone) can't figure it out so now I have to take off early on Friday while the supervisor comes out to figure out what's wrong.
This is twenty fricken ten!
WTF is wrong?
A frustrated CBGB