September 1st, 2010, 11:46 PM #1
Help: Who Should I Kill First? AT&T or TimeWarner?
For the last decade, I've had a wonderful 2-wire wireless home networking system. Well, the router blew out and AT&T wouldn't give me a new one so I had to go spend 100 bucks on a new AT&T one.
It worked fine on my MacBookPro, but wouldn't on the wife's XP Desktop PC. Hello, Tech support. 4 hours later and I was ready to kill someone.
Next day, tech support. Another 2 hours. He insults me, I tell him to politely do something that's humanly impossible.
I then call TimeWarner who offers their cable internet service with 19x faster than AT&T. I'm stoked.
The techies come by and install the thing.
Not only does it not work in the wife's PC, my Mac is now DIAL-UP slow. They run tests using Speedtest.net. 5.41 download and 1.68 upload. Um, that's SLOWER than what I was getting at AT&T and hardly 19x faster. I can't even watch a YouTube video for at least 5 minutes while waiting for it to upload.
The Time Warner guys (and the techie on the phone) can't figure it out so now I have to take off early on Friday while the supervisor comes out to figure out what's wrong.
This is twenty fricken ten!
WTF is wrong?
A frustrated CBGB
Last edited by CBGB; September 1st, 2010 at 11:49 PM.
September 2nd, 2010, 12:02 AM #2
Start with ATT.
then when ATT fixes their issue and gives you a satisfactory resolution that includes extensive account credits... tell TW to do something that's humanly possible and that youre going BACK to ATT.
then write strongly worded letters to both.
September 2nd, 2010, 12:04 AM #3
FiOS. Does your neighborhood have fiber?
September 2nd, 2010, 12:56 AM #4
He is in an AT&T area. No Verizon Fios available in an AT&T area.
September 2nd, 2010, 07:22 AM #5
See that, I totally feel your pain main. I am paying for 35/35, and all I am getting is this lousy 43/32.
September 2nd, 2010, 08:38 AM #6
September 2nd, 2010, 09:05 AM #7
I can't be off much help here but don't buy a router from AT&T. Go buy a linksys one from Frys or Newegg. It'll be the same router for way less money.
September 2nd, 2010, 10:00 AM #8
I think that Time warner can adjust the amount of bandwidth you are getting. They might have it set at a low rate. That is what might be causing the computers to not work properly. Call them up and tell them to check the amount of bandwith you are receiving. They may be able to fix it over the phone. 2c If that doesnt work, use Big Joe's suggestion.
September 2nd, 2010, 10:31 AM #9
Using TW broadband.
Why is my upload speed so much slower?
September 2nd, 2010, 11:28 AM #10
I copied the FCC on my letter to Cox. I actually got a responsce from the FCC. Seems your cable company is responsible for letting you know what they're doing to fix the situation.
Mine works pretty well now. Good Luck.
I'm bugging the hell out of AT&T because I'm not in and area for their new system either.
Oh, and I got a $100 credit because my TV service was very intermittent.