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Thread: IT Helpdesk Software

  1. #11
    Super Sexy Birdman's Avatar




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  2. #12
    Lucky Luc! DRGinLBC's Avatar




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    I run a help desk at a local college. We've been using WebHelpDesk the past year but we are looking at moving away. Doesn't have all the features we really need. It's nice and simple...but we need a few other options.

    Help Desk Software by Web Help Desk
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  3. #13
    Waiting for the night Creeping Death's Avatar




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    Quote Originally Posted by DRGinLBC View Post
    I run a help desk at a local college. We've been using WebHelpDesk the past year but we are looking at moving away. Doesn't have all the features we really need. It's nice and simple...but we need a few other options.

    Help Desk Software by Web Help Desk
    Its funny that you say that. i work for a local university and we are looking at moving towards WebHelpDesk. Im not a fan though. I would like to see us run a real enterprise product as we have over 10,000 students/faculty/staff. Why are you guys moving away from it? Personally Id like to see us running Kaseya, but I dont think the university will pony up the cash for Kaseya.
    And thats how you get ants!

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    Team LGK nm156's Avatar




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    Don't know if this thread is still being looked at but at my place of employment we use the TrackIT software. It does what it needs to and also simple to use. We also have a Dell Kace server which has an IT Helpdesk built in but we haven't tried it out yet. For remote desktop we use an older version of VNC.
    Wussy_demon likes this.

  5. #15
    Waiting for the night Creeping Death's Avatar




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    I was hoping to use Kaseya, but we are moving over to HelpSpot.

    Help Desk Software for Email/Web Customer Service

    Not my first choice, but Im not making that call!
    And thats how you get ants!

  6. #16
    Zombie Wussy_demon's Avatar




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    Quote Originally Posted by nm156 View Post
    Don't know if this thread is still being looked at but at my place of employment we use the TrackIT software. It does what it needs to and also simple to use. We also have a Dell Kace server which has an IT Helpdesk built in but we haven't tried it out yet. For remote desktop we use an older version of VNC.
    We have a kace server at my workplace as well and wasn't aware of the help desk feature. I'll have to ask about it tomorrow. Our help desk is really bad, no troubleshooting whatsoever, they were all hired for their customer service background, all they do is hand out tickets all day.

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