Thread: IT Helpdesk Software

What do you guys use out there? We are currently using Symantec ServiceDesk, but we are looking at moving over to another product. What are you guys using out there?

I use Dameware for remote access. My bro does support for an AFB and that's what they use.

We use TrackIT, we only have 2 IT people(myself and my boss). But my friend who works for a large regional hospital group says that their IT dept uses TrackIT too.

I am not sure, but I can check with our IT guy if he is not to busy checking out his tranny pr0n.

I slapped together a private corporate intranet based on wordpress, using buddypress for user management and a support ticket plugin for tracking IT issues. (*under 50 employees). Works great. It's mobile friendly, informal, and because it's wordpress (open source php/mysql) it's very flexible.

Might not be the best solution for large companies, but it suits my IT/user help needs just fine.

Been using redmine.

Been ok for a small company.

Overview - Redmine

For Remote Desktop-ing?

TeamViewer. LOVE IT.

Originally Posted by adgy-san

For Remote Desktop-ing?

TeamViewer. LOVE IT.

I second this!
Excellent software. Works perfectly on my droid, linux, mac/iphone, windows.

Originally Posted by KingThomas

I second this!
Excellent software. Works perfectly on my droid, linux, mac/iphone, windows.

Not only is it great cross-platform, but we were able to set it up so we can direct anyone to download a version from our website that they can run on their machine, without installing anything, and give us remote access. This is great for helping out the in-laws when I'm at home, rather than trying to walk them through everything verbally.