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Thread: HTC Phone malware removal?

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    It's all good man Bogey's Avatar




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    Default HTC Phone malware removal?

    I clicked on something I shouldn't have using the Facebook app and now anytime I try using that facebook app again, weird things happen.

    The Facebook app came with the phone, so you can't delete and re-install it.

    I realize a new Facebook app came out, but I don't know if I were to download that if the same thing would happen.

    Short of a complete hard reboot, anyone have any tips on how to detect and remove the malware?

    I've tried three separate malware detecting pieces of software (Lookout Mobile Security, Avast, & Sophos) with no luck.

    Thanks

  2. #2
    What can Brown do for you gokingsgo's Avatar




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    Worst case scenario is do a factory reset. I've never had malware on my phone so I'm not sure what to use. AVG has a mobile app now as well. May want to give that one a try. But like i said, Factory reset might be your best and cleanest option.

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    Sarcastic Ass nocturn's Avatar




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    Iobit makes a nice little tool called Advanced System Care Mobile that should catch and remove it. D-load it, update the defs and then do a deep scan. Look for it in the Play Store.
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    Sarcastic Ass nocturn's Avatar




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    One other thing you could try is to "uninstall updates" for that facebook app. If the app is original to the phone, some malware apps wont reconize it as having a issue so dumping all the updates for that app just may do it.
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    It's all good man Bogey's Avatar




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    Quote Originally Posted by nocturn View Post
    One other thing you could try is to "uninstall updates" for that facebook app. If the app is original to the phone, some malware apps wont reconize it as having a issue so dumping all the updates for that app just may do it.
    Can you please give precise instructions on how to do that?

    Thanks for your responses!
    Last edited by Bogey; January 15th, 2013 at 08:18 AM.

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    Sarcastic Ass nocturn's Avatar




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    Well, for Android Gingerbread (2.3.4) it would be: Settings>Applications>Manage Applications>All>Facebook (or whatever is giving you problems)>Uninstall Updates. Jellybean and ICS are probably pretty close to the above also.

    If it doesnt have a "Uninstall Updates" and just a "Uninstall", just uninstall and reinstall.
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  7. #7
    It's all good man Bogey's Avatar




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    Quote Originally Posted by nocturn View Post
    Well, for Android Gingerbread (2.3.4) it would be: Settings>Applications>Manage Applications>All>Facebook (or whatever is giving you problems)>Uninstall Updates. Jellybean and ICS are probably pretty close to the above also.

    If it doesnt have a "Uninstall Updates" and just a "Uninstall", just uninstall and reinstall.
    Thanks for that.

    It doesn't have "Uninstall Updates" nor "Uninstall" because this Application came with the phone.

    They hard-installed it in so you cannot uninstall it.

    That's what sucks, otherwise, I would have uninstalled already.

    Do you know of any back-door way of uninstalling it without having to root the phone?

    Why shouldn't I root it?

    Advanced Care Mobile didn't seem to find anything.

    Of course, I wouldn't know if the problem was fixed unless I try using the Facebook application again.

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    Sarcastic Ass nocturn's Avatar




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    Try to install the Facebook app again or over top of the existing app. I have 3 Facebook apps (FB, FB for Sense & FB Mobile) on my phone but just use one. Install a second FB app and use that one instead.

    Try looking for a update for that app on Play. Is "auto update" checked in the app manager?

    What version Android OS are you using? Have you sync'd up the phone on a PC? You very well may need to factory reset it.

    Sounds like you have a corrupt FB app and not malware or virus.

    Its pretty hard to diagnose a phone/app that has "weird things" going on with it.
    Last edited by nocturn; January 15th, 2013 at 04:15 PM.
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    What can Brown do for you gokingsgo's Avatar




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    If you root it titanium back up can uninstall anything.
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    It's all good man Bogey's Avatar




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    Quote Originally Posted by gokingsgo View Post
    If you root it titanium back up can uninstall anything.
    Question.

    If I root it, can I ever go back to factory settings?

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