January 14th, 2013, 10:25 AM #1
HTC Phone malware removal?
I clicked on something I shouldn't have using the Facebook app and now anytime I try using that facebook app again, weird things happen.
The Facebook app came with the phone, so you can't delete and re-install it.
I realize a new Facebook app came out, but I don't know if I were to download that if the same thing would happen.
Short of a complete hard reboot, anyone have any tips on how to detect and remove the malware?
I've tried three separate malware detecting pieces of software (Lookout Mobile Security, Avast, & Sophos) with no luck.
January 15th, 2013, 12:59 AM #2
Worst case scenario is do a factory reset. I've never had malware on my phone so I'm not sure what to use. AVG has a mobile app now as well. May want to give that one a try. But like i said, Factory reset might be your best and cleanest option.
January 15th, 2013, 07:15 AM #3
Iobit makes a nice little tool called Advanced System Care Mobile that should catch and remove it. D-load it, update the defs and then do a deep scan. Look for it in the Play Store.
January 15th, 2013, 07:20 AM #4
One other thing you could try is to "uninstall updates" for that facebook app. If the app is original to the phone, some malware apps wont reconize it as having a issue so dumping all the updates for that app just may do it.
January 15th, 2013, 09:16 AM #5
Can you please give precise instructions on how to do that?
Originally Posted by nocturn
Thanks for your responses!
Last edited by Bogey; January 15th, 2013 at 09:18 AM.
January 15th, 2013, 09:35 AM #6
Well, for Android Gingerbread (2.3.4) it would be: Settings>Applications>Manage Applications>All>Facebook (or whatever is giving you problems)>Uninstall Updates. Jellybean and ICS are probably pretty close to the above also.
If it doesnt have a "Uninstall Updates" and just a "Uninstall", just uninstall and reinstall.
January 15th, 2013, 03:41 PM #7
Thanks for that.
Originally Posted by nocturn
It doesn't have "Uninstall Updates" nor "Uninstall" because this Application came with the phone.
They hard-installed it in so you cannot uninstall it.
That's what sucks, otherwise, I would have uninstalled already.
Do you know of any back-door way of uninstalling it without having to root the phone?
Why shouldn't I root it?
Advanced Care Mobile didn't seem to find anything.
Of course, I wouldn't know if the problem was fixed unless I try using the Facebook application again.
January 15th, 2013, 05:06 PM #8
Try to install the Facebook app again or over top of the existing app. I have 3 Facebook apps (FB, FB for Sense & FB Mobile) on my phone but just use one. Install a second FB app and use that one instead.
Try looking for a update for that app on Play. Is "auto update" checked in the app manager?
What version Android OS are you using? Have you sync'd up the phone on a PC? You very well may need to factory reset it.
Sounds like you have a corrupt FB app and not malware or virus.
Its pretty hard to diagnose a phone/app that has "weird things" going on with it.
Last edited by nocturn; January 15th, 2013 at 05:15 PM.
January 16th, 2013, 10:53 PM #9
If you root it titanium back up can uninstall anything.
January 22nd, 2013, 06:32 PM #10
Originally Posted by gokingsgo
If I root it, can I ever go back to factory settings?