Thread: HTC Phone malware removal?

I clicked on something I shouldn't have using the Facebook app and now anytime I try using that facebook app again, weird things happen.

The Facebook app came with the phone, so you can't delete and re-install it.

I realize a new Facebook app came out, but I don't know if I were to download that if the same thing would happen.

Short of a complete hard reboot, anyone have any tips on how to detect and remove the malware?

I've tried three separate malware detecting pieces of software (Lookout Mobile Security, Avast, & Sophos) with no luck.

Thanks

Worst case scenario is do a factory reset. I've never had malware on my phone so I'm not sure what to use. AVG has a mobile app now as well. May want to give that one a try. But like i said, Factory reset might be your best and cleanest option.

Iobit makes a nice little tool called Advanced System Care Mobile that should catch and remove it. D-load it, update the defs and then do a deep scan. Look for it in the Play Store.

One other thing you could try is to "uninstall updates" for that facebook app. If the app is original to the phone, some malware apps wont reconize it as having a issue so dumping all the updates for that app just may do it.

Originally Posted by nocturn

One other thing you could try is to "uninstall updates" for that facebook app. If the app is original to the phone, some malware apps wont reconize it as having a issue so dumping all the updates for that app just may do it.

Can you please give precise instructions on how to do that?

Thanks for your responses!

Well, for Android Gingerbread (2.3.4) it would be: Settings>Applications>Manage Applications>All>Facebook (or whatever is giving you problems)>Uninstall Updates. Jellybean and ICS are probably pretty close to the above also.

If it doesnt have a "Uninstall Updates" and just a "Uninstall", just uninstall and reinstall.

Originally Posted by nocturn

Well, for Android Gingerbread (2.3.4) it would be: Settings>Applications>Manage Applications>All>Facebook (or whatever is giving you problems)>Uninstall Updates. Jellybean and ICS are probably pretty close to the above also.

If it doesnt have a "Uninstall Updates" and just a "Uninstall", just uninstall and reinstall.

Thanks for that.

It doesn't have "Uninstall Updates" nor "Uninstall" because this Application came with the phone.

They hard-installed it in so you cannot uninstall it.

That's what sucks, otherwise, I would have uninstalled already.

Do you know of any back-door way of uninstalling it without having to root the phone?

Why shouldn't I root it?

Advanced Care Mobile didn't seem to find anything.

Of course, I wouldn't know if the problem was fixed unless I try using the Facebook application again.

Try to install the Facebook app again or over top of the existing app. I have 3 Facebook apps (FB, FB for Sense & FB Mobile) on my phone but just use one. Install a second FB app and use that one instead.

Try looking for a update for that app on Play. Is "auto update" checked in the app manager?

What version Android OS are you using? Have you sync'd up the phone on a PC? You very well may need to factory reset it.

Sounds like you have a corrupt FB app and not malware or virus.

Its pretty hard to diagnose a phone/app that has "weird things" going on with it.

If you root it titanium back up can uninstall anything.