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Thread: Ok Computer Geeks.....yea or nea?

  1. #31
    Support the Fans SirJW's Avatar




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    Well if you do buy the warranty try to buy it though the manufacturer not the retailer.

  2. #32
    Iím sicka the high hat!! santiclaws's Avatar




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    Quote Originally Posted by 20lucfan View Post
    You say that the plans don't work, however have you had a bad experience? Because I can assure you at my store we do what we can to help the customer everytime.
    I never said they don't work, I said they don't make financial sense. Most of the time things don't break, and when they do, your out-of-pocket costs for the repair will not exceed the price of the extended warranty much, if at all. If you calculate a lifetime of savings resulting from never buying warranties on big-ticket items vs. always buying warranties and occasionally needing them, barring incredible bad luck you will come out thousands of dollars ahead not buying them.

    Quote Originally Posted by 20lucfan View Post
    Just curious, where did you get these figures from?
    As far as the profit margin on extended warranties, I really can't say where I read that and I won't bet my firstborn that the number is correct.

    Quote Originally Posted by 20lucfan View Post
    Also we push protection and accessories sure, but that's because we make no money on the laptops themselves. We lose in average 8 bucks per regularly priced laptop in margin, and even more on sale ones, you gotta rememer bb is a buisiness.
    That's pretty much my point. The reason you make money on them is that most people don't need to use them. An extended warranty is essentially an incredibly expensive insurance policy.

  3. #33
    GoMizzou
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    Bottom line is that the the value of repairs made to each warrantied computer is less than the cost of the extended warranty itself. Its the only way the whole thing works.

    If you can absorb the replacement cost should something bad happen, it doesn't make sense to buy the warranty.

    It is insurance and it only makes sense to buy insurance on items that you cannot afford to replace otherwise.

    Sure it works out sometimes, but odds are it will not be worth it.

  4. #34
    #1 fan VEGASKING's Avatar




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    I'd never bought an extended warranty before and probably never will again but I sure am glad I spent the $50 on the extra 3 year warranty for my Ipod. Amazingly enough just after 1 year it took a **** and had to be replaced. I knew lots of people had problems with them and played it safe. Even if only the battery had to be replaced within 4 years it would have paid for itself.


    I agree for the vast majority of items you don't need it. Then there are things you know ahead of time that people complain about and maybe it's worth spending a few extra bucks on.

  5. #35
    Want Cup zebehm's Avatar




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    Quote Originally Posted by 20lucfan View Post
    Just curious, where did you get these figures from? I'm full time in computers at best buy and we don't get penalized for not selling our geek squad protection, and we take back computers all day with cracked screens, spills, dead batteries, broken power cables, ect... Also we push protection and accessories sure, but that's because we make no money on the laptops themselves. We lose in average 8 bucks per regularly priced laptop in margin, and even more on sale ones, you gotta rememer bb is a buisiness. You say that the plans don't work, however have you had a bad experience? Because I can assure you at my store we do what we can to help the customer everytime.
    I'm sure your BestBuy is much better than the ones here in Hawaii. I've never had a problem with California BestBuys but the experience I just went through here in Hawaii has put me off from buying anything from BestBuy ever again. I bought a computer and it broke 23 days later. Return policy is only 14 days so I had to have GeekSquad fix it under manufacturer warranty. Within a minute of not looking at my computer they tell me its a software issue and it was my fault and they could do nothing. I told them to wait to see the actual problem and then they would change their minds. A few minutes later after experiencing the problem, they realized that it was most likely a faulty HDD and needed to run diagnostics on it. I asked a bunch of questions about different scenarios and they said it was either a minor issue and could replace in store or major issue needing to be sent to manufacturer.

    I got a call that night saying it was minor HDD problem and that they replaced it and only needed my install disks to reinstall OS. I brought the disks in the next morning and they said it would take 1-2 days. I asked why a simple OS install (which only needs a few hours max) might take 2 days and the guy said he had no idea because the technician was late to work. So a few days later I called to see if it was fixed and I was informed that it was now a major issue and needed to be sent in to manufacturer. The guy said it was going to take 3 weeks to be fixed.

    At this point I was frustrated for being told a different story by a different person each step of the way and also because I was gonna be without my computer for longer than I had owned it. I asked if they could help me out and simply swap my computer with the same one off the shelf and get a new one themselves from manufacturer or give me a loaner computer. They told me they couldn't help me out because I didn't buy their $100 protection plan (which is 20% of the cost of the computer). I tried to talk my way up the management ladder to see if anyone was willing to help me out because I think their return policy is silly. I shouldn't have to wait longer for my computer to be fixed than I had owned it. I ended up talking to the general manager of the store and he said it might take 3 weeks and that it could be done faster so my idea of waiting longer for it to be fixed than owning it was wrong. I asked him why it took 6 different people and the general manager of the store to tell me it might take less than 3 weeks. He informed me that they like to tell customers the worst case scenario time so when it comes back faster the customer is pleasantly surprised and happy with GeekSquad for fast service. I told him that I didn't appreciate not being told the whole story when I made sure to ask questions about these things when I brought it in. He told me the only thing he could do was to ask for it to be rushed. When I pressed him to what exactly that meant he said shipping would be faster. My computer had already been shipped to manufacturer so it wasn't getting there any quicker and only shipping back would be faster, saving me a day or two. Yippee!

    A week later I get a call from BestBuy saying they have a loaner computer for me. When I pick it up the guy turns it on and says "return the computer just as I am giving it to you now." So I asked him if I need to clean reinstall OS before I bring it back and he tells me no, just make sure that no data you need is on there and don't install any programs. So I only use internet explorer while I have the computer and don't install anything. But when I brought the computer back in when my computer was fixed, they girl told me that she can't accept the computer because it's not at "factory settings." I tell her that I was not instructed to do a clean install of OS, but she says I have to anyway right there in the store. So I spend the next 30 minutes getting the install underway and she finally tells me that she sees the install is in progress and that they will take over from there. Frustrated at this point I put the computer in my car and get the hell out of there as fast as I can. When I get home I realize that THEY GAVE ME THE WRONG COMPUTER. Now I understand that I should have realized that the computer wasn't mine, but it was the same black box-shaped thing with only a different logo on the side. I was mad and frustrated with having to deal with these people and just wanted to leave. To make matters even more frustrating I got home just before 9 o'clock and call the store at exactly 9 on my phone. The store closes at 9, so I have to wait until tomorrow to get my computer back.

    I'm mad as hell and frustrated beyond belief and I just want a working computer for the last few weeks of class. The customer service at this BestBuy is the worst customer service experience I've ever encountered and by a wide margin. Every step of the way I had to deal with a different person who had a different story about what was wrong with my computer or had no idea what was going on. Every person except for one was dismissive and clearly just wanted me to leave as soon as possible. The one guy who genuinely seemed to care about me being a customer was very helpful and I made sure to let the manager know about him, as well as all the other hacks I've had to deal with. I now understand why so many people have told me to not shop there. I'm writing this on a 5 year old laptop that has zero battery life and a broken power cord that requires repositioning every minute or so to get any power into the computer. The cord is about to wear out and won't last me more than a day or two. Buying another $80 power cord (I've gone through 7 on this computer) isn't worth it at this point.

    /venting

    Thanks LGK, cheaper than therapy.
    Last edited by zebehm; April 6th, 2010 at 01:36 AM.

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