I am no IT guy but I have built a couple of computerss from scratch. The problem I am having now is with my Dell Inspiron 9200 laptop.
The laptop has a Sony DVD+-RW DW-56A burner in it. Windows no longer recognizes it. I have tried to uninstall it and then re-install it numerous times. I have even physically uninstalled it. Whenever I try to re-install it or update the driver I get a message that Windows cannot find a better driver. I have done a search on the Dell site as well as through google for a driver but all I can find is a flash for the firmware. I have tried running the flash but I get a message that no drive is installed. I also even copied and pasted the drivers from another Dell laptop, but of course that did not work either.
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
The drive is recognized by the Bios and I can access it through Bios setup. I can even boot from the cd-rom drive. But once Windows loads its all over.
My understanding is that Windows has a built-in driver for the CD-Rom drive and that Sonic should handle the DVD portion. Is that correct? Should I do a re-install of Windows? Will I lose all of my data on my C drive when I do it?
Any help is much appreciated.