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Thread: Hockey Giant Sucks!!!!!!!!!!

  1. #11
    FIRE BETTMAN!! BeerMan's Avatar




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    I beg to differ with Hockey Giant and their customer service.

    I ordered online a Bauer helmet and a CCM hat, just cuz they both were on sale.

    got the helmet first, but still waiting on the hat. knowing that they sometimes ship the orders separately, I checked the shipping order and it did appear that both items would go together. I talked to the customer rep and he (Dave?) turned out to be one arrogant ******* for one to be dealing with customers.

    "well, what do you want us to do about it?" is one ****ed up remark to make to a customer, me thinks.

    anyway, I was told that the hat would be shipped on April 30, so we'll see...
    Last edited by BeerMan; May 5th, 2007 at 10:18 AM.
    I BELIEVE I'll have another beer!

  2. #12
    kirkland
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    When it comes down to hockey equipment, I will trust only the small guys with my business because their survival DEPENDS on good customer service and their customer's satisfaction.

  3. #13
    a stick in the mud MetalRose77's Avatar




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    The only problem that I've had is that I ordered team jerseys from the store in Anaheim. I called to find out the status and never got a call back. I finally received them and they "forgot" to include one. I spoke with the manager (Steve) and he made sure that I got it the next day.
    I know that the times that I've gone down there it has been very hit and miss as far as equipment selection. Usually...miss!

  4. #14
    THE BIG MORT DIZZLE spjon25's Avatar




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    Okay I found out what was wrong...the guy who was printing the jersey misspelled my name and then pressed it misspelled. Rather than admit that they made a mistake and apologize, they said we will say it was a stock delay

  5. #15
    I'm Cultured, Bitch ianmonsta's Avatar




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    Quote Originally Posted by BeerMan View Post
    "well, what do you want us to do about it?" is one ****ed up remark to make to a customer, me thinks.
    well i suppose its all in the tone of how he said it, but i occasionally have to do customer service on the phone at my work and if i ask that its more of a what can we do to make this situation ok for you... once again i guess its all in the delivery

  6. #16
    Iron Duke
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    Had no problems with a few online orders I did through them (mostly generic jerseys and the like).

    I did have problems when I needed to have the chassis on both my skates replaced. The part needed to be transferred from Minnesota (there's that stock issue again, these were generic large Mission chassis). I asked if I could pay extra to have the shipping out here expedited, which they said no to (no big, thought I would inquire though). I paid them to replace the chassis and replace the wheels on both skates. They didn't replace the wheels (which I just let slide) and the chassis popped multiple rivets the first time I skated on them. I didn't pursue it further, it had already taken me 3 weeks to get my skates back. I took them to the local rink and got the rivets redone free of charge.

    Not horrid, but not worth spending my money at either. I'll stick with hockeymonkey.

  7. #17
    TONGA
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    Hockey Giant blows... Hockey Central, for all your equipment needs.

  8. #18
    3rd Line Role Player char7es's Avatar




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    so what team you play for in that 3 on 3 league. thats a fun and fast league.

  9. #19
    THE BIG MORT DIZZLE spjon25's Avatar




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    Quote Originally Posted by char7es View Post
    so what team you play for in that 3 on 3 league. thats a fun and fast league.
    Thundercats in the Copper division...what team are you on??

  10. #20
    3rd Line Role Player char7es's Avatar




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    Showstoppers in Gold.

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