May 5th, 2007, 11:16 AM #11
May 5th, 2007, 11:59 AM #12
When it comes down to hockey equipment, I will trust only the small guys with my business because their survival DEPENDS on good customer service and their customer's satisfaction.
May 5th, 2007, 02:21 PM #13
The only problem that I've had is that I ordered team jerseys from the store in Anaheim. I called to find out the status and never got a call back. I finally received them and they "forgot" to include one. I spoke with the manager (Steve) and he made sure that I got it the next day.
I know that the times that I've gone down there it has been very hit and miss as far as equipment selection. Usually...miss!
May 5th, 2007, 05:13 PM #14
Okay I found out what was wrong...the guy who was printing the jersey misspelled my name and then pressed it misspelled. Rather than admit that they made a mistake and apologize, they said we will say it was a stock delay
May 5th, 2007, 07:21 PM #15
well i suppose its all in the tone of how he said it, but i occasionally have to do customer service on the phone at my work and if i ask that its more of a what can we do to make this situation ok for you... once again i guess its all in the delivery
Originally Posted by BeerMan
May 5th, 2007, 10:30 PM #16
Had no problems with a few online orders I did through them (mostly generic jerseys and the like).
I did have problems when I needed to have the chassis on both my skates replaced. The part needed to be transferred from Minnesota (there's that stock issue again, these were generic large Mission chassis). I asked if I could pay extra to have the shipping out here expedited, which they said no to (no big, thought I would inquire though). I paid them to replace the chassis and replace the wheels on both skates. They didn't replace the wheels (which I just let slide) and the chassis popped multiple rivets the first time I skated on them. I didn't pursue it further, it had already taken me 3 weeks to get my skates back. I took them to the local rink and got the rivets redone free of charge.
Not horrid, but not worth spending my money at either. I'll stick with hockeymonkey.
May 7th, 2007, 08:57 AM #17
Hockey Giant blows... Hockey Central, for all your equipment needs.
May 7th, 2007, 09:32 AM #18
so what team you play for in that 3 on 3 league. thats a fun and fast league.
May 7th, 2007, 10:18 AM #19
Thundercats in the Copper division...what team are you on??
Originally Posted by char7es
May 7th, 2007, 10:47 AM #20