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Okay so I had to order a jersey for the new team I am on at Ice Chalet. I order it from Hockey Giant 2 weeks ago, and it is still not here. Fine, be honest and say we did not get the order, we don't have the size, etc, but do not lead me on a wild goose chase and give me the runaround. It has been 2 weeks, no jersey, and the manager will not make a call back.
So NO MORE HOCKEY GIANT!!!!!!!!!!!!!!!!!!
I've never ordered anything online from them before but I've been to their store in Anaheim and wasn't that impressed.
I have now officially decided that I will drive the extra 10 minutes to Hawk Hockey and deal with their knowledgeable staff...plus they have better equipment...too bad it is a trek from San Pedro
HockeyGiant does suck. They screwed up one of my orders once also.
I now order all my stuff from IceWarehouse. They're located in NorCal and I get my orders in 2 days with ground shipping! It rocks. www.icewarehouse.com. They're inline website rules too www.inlinewarehouse.com
What bugs me about HockeyGiant is that they have a massive store but never anything in stock. I was in a pinch and had to buy my 5 year old a helmet right away. Now my son has a big head for a kid. What can I say? Both his mother and I have big noggins. Anyway, due to their lack of stock they only choice I had was a Nike Bauer 8500 helmet. The only choice I had was the most expensive helmet in the NikeBauer lineup? That plus the visor/cage combo mask means that my kid is out there with about $165 strapped to his head. Oh well, at least it looks really cool.
never had any problems and they always have what i needs, besides i got mission helium 10,000's for 200 online when they were listed at 300 on clearance everywhere else (including in store hahah) before they figured out and changed the price :)
I'm pretty surprised that so many people have had problems with them, I've never had any trouble. Also try Hawk Hockey or discounthockey.com which is encore sports in Woodland Hills I believe.
Hawk Hockey I will swear by and I had never had a problem with Hockey Giant until now, and would go there for a lot of stuff. This however does piss me off. My team all ordered their jerseys on Monday or Tuesday (4/23 and 4/24) and they had all received theirs before I got mine.
Also, the last time I was there, they really had nothing my size in stock and that does get annoying. Hawk Hockey has offered to ship at a reduced cost or no cost when they do not have the stuff in a certain size
Hockey Giant has always been great to me, even the Mgr gave my kid 2 game old goalie equip. just cause my son was goofing wth a goalie stick. free.
Maybe he knows you're a Wings fan
yeah... I haven't had any problem with hockeygiant. Last time I was there my brother was looking at some TOUR blue max's .... which were $150.... and asked the Mgr for his size... they didn't have it, but gave my bro the Beamers (more expensive) for the same price...
customer service there has always been good for me.
