125Likes
x-wingcamewest
Bombs for peace.
LinkBack URL
About LinkBacks
Draft Beer , not people!
A Kardashian whore being pregnant is the lead story on the news this morning.
We are indeed, doomed as a species.
Why in the hell would an insurance company make their customer service voice activated, especially when people are trying to call about a claim? Is it too much to ask that if you want someone to give them some sort of data, have it be data that can be accessed by pushing keys?
I seriously just had this "conversation" with the automated system. I had tried 3 or 4 other times and they couldn't understand the date or find the claim.
Customer Service Robot:State the first date of the claim.
Me: December 12
CSR: What was the amount of the claim?
Me: says the dollar amount.
CSR: I'm sorry, I can't find a claim on May 3 for that amount (Yes, they seriously turned December into May).
CSR: Repeats menu options
Nowadays I fail to find much difference between a live CS rep and a robot. Actually the live ones infuriate me more, by putting me on hold longer while they take forever to look something up.Originally Posted by Dana
Why in the hell would an insurance company make their customer service voice activated, especially when people are trying to call about a claim? Is it too much to ask that if you want someone to give them some sort of data, have it be data that can be accessed by pushing keys?
I seriously just had this "conversation" with the automated system. I had tried 3 or 4 other times and they couldn't understand the date or find the claim.
Customer Service Robot:State the first date of the claim.
Me: December 12
CSR: What was the amount of the claim?
Me: says the dollar amount.
CSR: I'm sorry, I can't find a claim on May 3 for that amount (Yes, they seriously turned December into May).
CSR: Repeats menu options
Posting Permissions
Reply With Quote