Funny you mention that Beerman, I had a problem there last time I went in to the Ventura Blvd. location. Not so much of a problem but a let-down. I was going in to get a couple bottles of Moylans Kilt Lifter but they didn't have any. In fact, they didn't have anything from Moylans. The stock guy told me he hadn't ordered any because Moylans was a slow-mover. I kinda made up my mind that I'd just keep going back to the Toluca Lake location since their craft beer selection is much bigger and well stocked than the Ventura one.
I don't know what it is, but when I walk into the Toluca Lake Vendome, I get the comfortable feeling of, "Ah, I'm home!" I'm not one to ask a whole lot of the staff there but everytime I've talked with them they'd been very nice and helpful. One clerk there is a Bruins fan as it turns out and jokingly asked that I remove my Kings hat!
Overall, the Toluca Lake location has a better selection of beers, and cigars/lighters/humidors/accessories for that matter. If they'd let me I'd set up a cot in their humidor and live there.